Beth Lacey

Beth Lacey is the Principal at Opcom Group. She joined The OptComm Group from the American Express Company where she successfully held a diverse set of senior global executive roles for 24 years. She brings her distinguished expertise in designing and deploying exceptional customer experiences and servicing interactions across a broad range of channels. Throughout her career, Beth has placed a maniacal focus on fulfilling customers' needs beyond their expectations. This spans the customer life cycle from product development- creating award winning value propositions in consumer finance to managing a servicing center of 4k care professionals, delivering the highest customer satisfaction ratings in the credit card industry. Beth is a strategic and innovative leader who knows how to get things done. Under her stewardship, revenues grew in double digits, expenses decreased significantly and customer retention rates were a competitive advantage. Other areas of expertise include: business development, business and technology integration, and global marketing. Beth is the recipient of the Greensboro, NC, Top Women in Business Award and the New York City YWCA Women Achievers’ Academy Award. She previously served as a trustee of the Lower East Side Tenement Museum in New York City and currently serves on the Board of World Pulse and on the Advisory Board for Unleashed, NYC. Beth holds a Bachelor of Science in Accounting from Widener University.